United States Postal Service Complaint - Priority Mail - For Those Who Don't Care If It Ever Arrives
I needed to mail concert tickets from Ohio to West Virginia to a business associate. The concert was scheduled for 04/22/10. On 4/15/10 I went to the local post office, told them I had concert tickets, and asked what the best mailing option was in terms of ensuring the tickets would arrive before 4/22/10. The clerk said, "Just send them Priority Mail. That only takes 2-3 days for delivery." If you are worried, just get a tracking #." Sounded good so that is what I paid for. Big mistake! On the evening of 4/21/10, the business associate called and said the tickets had failed to arrive. I checked the tracking via the USPS website and it showed the tickets were last seen in Missouri on 4/17/10. I called the national USPS customer service number the next morning and the representative was not only worthless but rude. She said, "Well, we don't guarantee anything." My associate actually contacted the Missouri PO on 04/22/10 where the tickets were last seen and reached a supervisor who said, "Yeah, I know where they are. I'm looking right at them. They are here sitting on top of a box here. They were misrouted and they've been sitting here since the 17th." To make a long story short, the tickets still are in Missouri (it is now the evening of the 22nd, 8 days after I mailed them and there is no telling when the tickets will actually arrive at their destination; regardless, they will arrive far beyond the concert date). My point is this: In terms of business ethics, the USPS should be required to post information concerning what ocnsumers can expect in terms of Priority Mail. For instance, it should state, "There is no guarantee that Priority Mail will arrive in 2-3 days or will even arrive at all. 1 out of 4 items sent via Priority Mail is delivered 4 days or greater after mailing or is never actually delivered. If you are mailing an item that absolutely needs to arrive at a destination in less than 4 days, do not use Priority Mail."