My Cancun Tours Complaint - False Advertising

Review by ditzy blonde on 2010-04-22
I booked a tour through a company called My Cancun Tours. We needed to cancel our tour. Their cancellation policy states that "48hours notice 100% refund. They wanted a specific reason and then requested medical information with a doctor's signature be emailed to them. Once they did receive this information, they stated it would take them 20 business days to refund my money. They obviously wanted to keep my money and have no intention on refunding anything. I refuse to send them any private personal medical information. That is none of their business and not of that was stated on their terms and conditions page of their website. They are false advertisors.

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