McCleans Restaurant Broad st Richmond VA Complaint - Customer service

Review by Hey Hey on 2010-04-23
RICHMOND, VIRGINIA -- A Friend had taken me to breakfast at the restaurant. I needed a straw so I had touched another waiter and asked would you please bring me a straw? she then yelled out in the whole restaurant" don't touch me I don't like people to touch me you touched my arm" she then went to the people sitting at another table and said the I slapped her. Of course I said it wasn't true. All I did was ask for a straw. She went off told the girls who were working with her came back and said here you want a straw take it by then I have had enough and told her cut it out. she than stopped after making a big scene in the place. I asked for the manager who they claimed was not there why? I later found out the place is family owned who was I going to complain too. I got my things and left the place very discussed. That was the worst. One thing I did say is that she should not work in a public place if she doesn't like to be touch by people or is it the type of people that touch her? you decide
Comments:3 Replies - Latest reply on 2010-04-23
Posted by Kenneth on 2010-04-23:
I am totally sure that you were very discussed.
Posted by FlShopper on 2010-04-23:
Working in a public place does not mean that you are allowed to be touched by strangers. I work in retail and I don't like it when someone I don't know touches me.
It sounds like the waitress may have made too much of the incident, but a simple "Excuse me" on your part would have been much more effective and polite way to get her attention.
Posted by Pepper on 2010-04-23:
I'm of mixed opinions slightly.

if this is the first time you've ever touched her arm then her reaction was a bit over the top
she should have just said "please don't touch me"

but at either rate the answer to that, or to her real reaction is to apologize profusely
like "O my, I am SO sorry!" slightly over the top is OK, though with still making it sound sincere

then it'll just make her look like she's overreacting

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