Medco Complaint - Worst online prescription service PERIOD!
COLUNBUS, OHIO -- I am a 31 year retiree of Verizon. Verizon has chosen to use Medco as it's online prescription company for all retired employees. I have no choice but to use them. My wife and I have been experiencing the ultimate nightmare while dealing with MEDCO for 10+ years. Their website is very slow and the prescription tracking is 3 to 7 days behind any account activity. Their records are very seldom accurate and prescription coordination between your doctor and their company is poor at best. Medco's attitude seems to be "Do it our way or the highway" regardless of the outcome of your prescriptions. Help is sometimes provided via an 800 number and an actual person will come on line and they are generally polite, BUT they seldom follow up on your problem and don't sincerely seem to care about anything except doing it their way. I have interfaced with supervisors and management personnel recently and the same results generally occur. "We are working on your problem as quickly as possible" but usually the outcome does nothing to help you get your critical prescriptions on time. I have, on several occasions, been forced to call my doctor and have him write me a new prescription and get it filled locally. Plavix is the latest which I must take daily after my 2007 massive heart attack. Blood pressure medication is another prescription I have been scrambling to acquire in a timely fashion locally. Medco loses scripts sent by my doctor and then issues a letter to me, delaying any solution for 7 to 10 days, which ultimately insures my medications will run out before they can be renewed and shipped to me. The above is only a fraction of the problems we have and still are experiencing with this non-performing company. If you have any option for mail order prescription services "AVOID MEDCO AT ALL COST"! Trust me on this, you will be putting your health care at risk!