US Airways Compliment - US Airways has really got their act together!
PHILADELPHIA, PENNSYLVANIA -- I have been a regular customer on US Airways for 10 years, as they are the main airline thats serves the Philly airport. The service has never been better than it has been for the past 6 months. From the flights being on time, to the agents being friendly and informative, to the baggage being delivered in a timely manner. It has been a total 360 from where the service level was 5 years ago. My recent flight was a short haul from State College, PA to PHL and I am 100% pleased and impressed. While the Philadelphia airport still needs to improve on the traffic and handling of weather, it seems the airline has done all it can to improve their end. I understand there are times when situations occur during travel that are incovieninet, and I have written many letters to companies in the past when I had trouble. I feel it is also imperative though to report when I see positive results. I will be booking the next few trips to the west coast on US Airways and look forward to it!