Associated Bank Complaint - Associated Bank - Unethical Business Practices
I have been a customer of Wells Fargo for well over 30 years. Never an overdraft or anything. When I moved to a rural area about 3 years ago, Wells Fargo was no longer handy for me to make deposits so I opened an account in our little town of 1,200 with Associated Bank. BIG MISTAKE! Right off the bat I started having problems. One morning I checked my balance on line. I write very few checks. Something told me to print out this report and I did. I then made a deposit and increased my balance even more. I knew I had one outstanding check and it never cleared for 2 months. Then one day I needed gas to go into town and pick up my paycheck, so I wrote a check at our little local C-Store. Now mind you I can tell you EXACTLY how long it will take a check written to them to clear. It never falters. So I picked up my check, made my deposit and went home. A week later I checked my account again and low and behold, that missing check was posted as well as the check I wrote at the C-Store and the clearing date was the date I wrote the check. (Yes I did use the money from the older check since it was outstanding for so long at this point I figured it was lost) But the posting date of the C-Store check is SIMPLY NOT POSSIBLE! Of course, my depsoit was considered UNCOLLECTED FUNDS so they overdrew my account. I asked the bookeeper at the store and she showed me her deposit ticket with my check listed. She deposited it in their bank the DAY AFTER I wrote the check. So I was armed with my documentation and stormed into the bank here in town. The branch manager was totally useless. She showed me her screen that showed the checks did in fact clear when they said they did and she dismissed any of my paperwork that showed the dates printed, etc. I showed her where on the day in question the online banking showed nothing had cleared, the same the following day and the day after that. She said she had no authority to reverse any fees except one, which she never did. I was now up to over $200 in fees at this point. I'm disabled now and work only about 3 hours a week so $200 to me is allot of money. I sent a letter protesting the charges and vowed to never deposit another dime until they resolved their error and reversed the overdraft fees. They declined and closed my account.
My story doesn't end here. My Social Security Disability was pending and I had set it up to deposit into this account so I logged in to SS and changed the direct deposit info to my old Wells Fargo account, which I might add is still flawless. Well Social Security sent out their stimulus payments 3 days after I changed my deposit information and it wasn't caught and they deposited my $250 stimulus at Associated Bank. Associated Bank re-opened the account, took their $220 and change, re-closed the account and mailed me a check for the difference. I called their legal department to challenge their activity because Social Security funds can not be touched/attached etc by anyone. I was told to go ahead a file a lawsuit and Good Luck with it and the phone was hung up. I'm also going to add that my retired significant other still has an account with them and has his pensions direct deposited. He's never had a problem until just the past few months with charges and deposits appearing out of order so it overdraws the account. Even if he has a deposit to cover the charges the same day, they post the charges first, then the overdraft fees then the deposit. He transferred his largest pension to another bank, but he still have the smaller one deposited there but is seriously thinking of yanking it also. They are an awful and possibly unlawful bank. Stay clear. I'll stay with Wells Fargo and drive the extra 15 miles to make a deposit when I need to. Good thing I kept my account open so I still have my excellent standing with them.