Best Buy Complaint - Service Contract with BEst Buy
MINNEAPOLIS, MINNESOTA -- In June 2006 I purchased two lap top computer and a printer from Best Buy with service contracts on each. Summer of 2009, I mailed in three separate service contract renewal forms with credit card information and on three separate months my card was charged. I sent my two lap top computers to Best Buy for repairs to find I had no service contracts. After hours on the phone, I found out that Best Buy has a
"policy" of only ONE TRANSACTION PER ENVELOPE; therefore some person opening my envelope with three renewals chose ONE to renew and he chose my printer. No attempt was made to contact me with that information and Best Buy all the way up to the Corporate Office have offered no solution. I reported this to the BBB and Best Buy refused any resolution. I am requesting a refund and cancellation of the printer contract, and also have been offered no solution.