Charter Communications Complaint - Nothing may be certain except death, taxes, and Charter Cable TV problems
Chapter 1: My deceased wife signed up for Charter service 7 years ago. She died in November of 2008. The service was in her name, but I kept paying the bills after she passed. I tried to change the service to my name and Charter would not do this unless I came to one of their offices, stood in line, and showed them her death certificate so I did this. The first “teller” who tried to help said the service could not be changed without her signature. I asked to speak with someone else and this second person took care of what needed to be done.
Chapter 2: I had a couple of service outages over the next few months culminating with a severe outage a few weeks ago. I was warned over the phone that if a technician was sent out and the problem was with interior cable I’d have to pay for the diagnosis even if I wasn’t willing to pay Charter to fix it. I’m a network engineer and had already ruled this out. The Charter technician found two problems: (1) squirrels had chewed through the exterior Charter cable up by the telephone pole and (2) (unannounced to me) Charter had changed programming so the CATV converter boxes I have no longer worked. The problems were fixed. Charter also issued a check to compensate for the loss of service time. The only problem is that the check was issued in my deceased wife’s name even though the Charter account previously in her name had been closed. My bank won’t allow me to cash or deposit the check since it is not in my name. I just spent 30 minutes on the phone with a Charter representative and she said they could not help me. Both the person I spoke with and her supervisor effectively said it wasn’t their responsibility. They suggested that I go back to the local Charter office with the check to see if they could do something. They didn’t say whether or not I needed to bring a death certificate this time again. I plan to go back to the Charter office one last time with the check and the CATV converters in hand and cancel the service.
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