Home Depot Complaint - Abusive Customer Service
MILLTOWN, NEW JERSEY -- Today I was insulted and verbally abused at Home Depot Milltown, NJ store (Store Manager Jackie Tracey).
I purchased 23 Trex Saddle Decking from Old Bridge Store, Today I wanted to return 2 unused 12 FT and one 16 FT (this was cut but kept aside due to different color from other 22 boards (Golden as oppose to Brown).
The Girl that attended me was with two other young boys and all three were excited like school kids. When Girl wanted to measure the studs they were going diagonal or over board that resulted the girl to read size few inches more then 12'. She read the SKU number and a boy jokingly told her it is 16' stud (though on computer screen it was reading 12').
She started blaming me for being smart and returning cut pieces as 12' logs, I politely told her to look at the screen as against SKU it reads 12' but she denied claiming even the size is larger the 12' and I am liar.
I asked her to not insult me, 12' are untouched and 16' was cut before realizing the color difference and that actually caused me to use two extra 12' pieces otherwise I would be returning 4 12' pieces.
She continue to argue that I should take all back to my car until a supervisor came (I don't know the name as she did not give me the name). She did took all returns when she realized the blunders made by the girl but continued to defend the girl stating she was doing her job despite the fact I mentioned insulting customers is neither her nor your job and the word Sorry solve lots of issues. She refused to apologize or accept their fault.
They gave me a store credit but I strongly protest the attitude, rudeness and horseplay of staff in front of customers. In my 50 years of life I have never been insulted like this and I refuse to use this $106/= store credit unless get due investigation, findings and an apology from Home Depot.