Air France Complaint - Is Air France using teenagers as unwilling guineepigs?
There is not lots of info regarding flying an aircraft into volcano ash loaded atmosphere, yet AF decided to take the risk and fly WITHOUT giving pasanger with non-essential travel needs a chance to postpone the fly until the air is "cleaner".
My teenager niece was about to fly two days after they opened the air to fly again. We, the family considered that is still unsafe for a teenager to fly alone, especially that she doesn't have a direct flight. The situation in Iceland is not calm yet and if something unexpected appears, she will be stranded in Paris airport all by herself.
The Air France people told us that because we purchased an "adult ticket" for her, they don't believe us that she is underage. (needless to say her DOB is on their records).
They said that because her ticket was a 1 month ticket, we cannot extend the departure date even if we offered to pay the extra fees and I wanted to buy a ticket myself to accompany her at a later date.
When I offered that we would like to let the airport AF people know they can use the seat for a stranded pasanger (me thinking they cannot resell that ticket), the agent replayed rudely: "you're not getting any refund and don't worry they'll sell it once they see she's not boarding".
Never asked for a refund just wanted to help some unfortunate people. It was interesting to find that AF is reselling the tickets that are paid and not used. Isn't this fraud? Selling the same service twice? Why they don't give it for free to someone that needs it?
Greedy company. It was our family first travel with them and hopefully the last. We will go back to our old British Airways which is not perfect but ten thousands times more decent.
I read what others went through with Air France. I don't feel so angry anymore, I realized that it can be worse.