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Hoover Company Compliment - Appreciate the improvement - Hoover Carpet cleaner
Hoover Carpet cleaner - Compliment
Last month I posted a review on my new kitchen and how badly Whirlpool ignored me. I thought if I take the time to post complaints I should be willing to post compliments too.
I purchased the Hoover upright carpet cleaner because my husband brought home a puppy and I expected to need it.
The product did the job and I was happy wit it until the plastic canister that you fill with hot water started leaking. I went online and found a replacement part that cost me $80 bucks. I wasn't overjoyed but a least it could be fixed. Three months later I had to request a new replacement for the same part.
This is where the compliments come in: They sent me a new replacement part that was rebuilt and better than the first one. This replacement part was $30 and I have had it twice the time of the original part and its still working. Later, Hoover sent me a response asking how pleased we are with the part.
While I will not buy Whirlpool next time I need too I will buy Whirlpool knowing the are concerned about their customer.
Way to build customer loyalty.
I purchased the Hoover upright carpet cleaner because my husband brought home a puppy and I expected to need it.
The product did the job and I was happy wit it until the plastic canister that you fill with hot water started leaking. I went online and found a replacement part that cost me $80 bucks. I wasn't overjoyed but a least it could be fixed. Three months later I had to request a new replacement for the same part.
This is where the compliments come in: They sent me a new replacement part that was rebuilt and better than the first one. This replacement part was $30 and I have had it twice the time of the original part and its still working. Later, Hoover sent me a response asking how pleased we are with the part.
While I will not buy Whirlpool next time I need too I will buy Whirlpool knowing the are concerned about their customer.
Way to build customer loyalty.
Comments:
Posted by Venice09 on 2010-04-25:
Nice review. Good luck with the puppy!
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