Mathis brothers Tulsa Complaint - Mathis brothers - NEVER AGAIN
TULSA, OKLAHOMA -- We bought a very expensive living room set ($2800) and the added protection plan ($400). It was delivered about 2 weeks after purchase as promised. the movers ripped the upholstery on the couch getting it in the door. they took it back and brought me a replacement 2 weeks later (promised the next day). All was good for about 11 months then the mechanism for the recliner quit working. called in to have it fixed but the protection plan does not cover structure, only upholstery. They offered to contact the manufacturer and order the parts to repair and it would be under warranty. a month goes by, no calls, no parts. I call to find out that the parts were never ordered. they will call Lane and get the parts. I get a call back 2 weeks later that the chair is no longer under warranty. $95 for repair parts. I paid and asked for service to install. they don't do repairs, only warranty work. No matter if you want to pay miles and hours for the work, they don't do that. just happened to be in Tulsa and stopped in to check on parts a couple weeks later. they said yes they were in and were scheduled to deliver next week. I asked about the phone call, response was sorry about that. they dug the parts out of the delivery truck and gave them to me. I get home, pay a guy to dismantling the chair and rebuilding it for $100. sit down in it and I'm looking at the ceiling. He tells me that apparently the parts are for a different chair because it isn't balanced correctly. I called and they said "sorry about that". they'd order the replacements and have them out next week. I told them do not deliver to me, I'll bring the chair to Tulsa and you can fix it in your shop. the showed up at my house 3 weeks later. I loaded the chair and parts and hauled it to Tulsa. asked how long to repair, they said 2-3 days usually. we'll call when it's finished. 2 weeks later I call to check on progress, they say it's finished. I asked about the phone call, they said "sorry about that". I go to pick it up and it's still not right. exactly the same issue as when I took it in. They told me they changed out the mechanism. I said it must not be the right mechanism. they said they'd take it to their shop and call me when it's finished, which is normally 2-3 days. we'll see.
totaled up to $400 useless protection plan, 3 120 mile round trips to Tulsa (2 pulling a trailer), 4 months without a piece of my living room furniture, plus parts, labor, and additional heartburn.
I've never written a complaint review. And I've been shafted on a lot of deals, but this takes the cake. I'll never buy another thing from Mathis Brothers as long as I live, even if I have to pay more and drive further to get it.