Baskin Robins Complaint - Racism - Bad Service

Review by LoGris on 2010-04-26
OGDEN, UTAH -- So I went to Baskin Robins today (April 25, 2010) with my mom and cousin. As was waiting for one of the girls to take our order a family of 6 comes in and one of the other workers that was busy told the girl that we got there first and she needed to take our order. For some reason she told the worker "Uh... I want to help them." (The employee that didn't want to take our order clearly saw we got there first) I was offended by what I heard, she probably thought I didn't speak English and it pissed me off!! I then looked at her with a really mad expression and she then decided to help us when she realized I understood every word she said and that I was mad.

This worker then tried to be really nice seeing that I heard what she had said, I really love eating ice cream at Baskin Robins, but they need to make sure their employees are nice to every customer no matter their race!
Comments:8 Replies - Latest reply on 2010-04-26
Posted by Venice09 on 2010-04-26:
If you're right, then I agree.

But looking at it from the employee's standpoint, maybe she was just nervous about not being able to communicate with you. I can understand that. She might have had a bad experience in the past when there was a language barrier. But that's part of her job and not something she should try to avoid especially if it causes the customer to feel insulted. I wouldn't be too hard on her though. She might just be inexperienced.
Posted by Starlord on 2010-04-26:
When communications are at issue, the problem is not always due to bad feelings, but misunderstanding. I agree with venice that the woorker may have been concerned about maybe not being understood. I was a deputy sheriff in Arizona, and constantly had to have a Spanish-speaking officer assist me. The state of Arizona just passed a law allowing police officers to ask if someone is in the US legally. A bunch of people are hollering racial profiling. As a former officer, I can guarantee you it is not racial profiling. Every time we made a traffic stop or had any contact with a person, we ran their infoprmation through NCIC/ACIC, checking for warrantsz and licensing validity. In short, seeing if the person was legal to be driving or if you want to think about it, if they are leagally in the state of Arizona or the US. Many Hispanics pretend not to understand English, in hopes the officer will let them gop without a citation. Illegals buying cars, never transferring the paperwork, wrecking the car and walking away, leaving us to have to go back on the previous registered owner forced the state to change the laws on registrations. No, it is not racial profiling, but the opponents of the law want law enforcemnt to adopt a hands off policy toward Hispanics, in short, reverse racial profiling.
Posted by CrazyRedHead on 2010-04-26:
Where is the racism?
Posted by MRM on 2010-04-26:
Wheres the cream filling?
Posted by DumdHead on 2010-04-26:
This story has more holes than my screen door. Was the other family regulars? Did she know them? And as for hearing every word she said you should here what gets said in Spanish all the time. I have balled out more than one construction worker and gotten a few fired for their language in and around my employees. The communication gap is frighting for some people. Last week I was at Burger King a family gave their orders through a six year old kid. The parents wanted to go cheap but he ordered what all the other kids wanted and blamed the bill on the "stupid white lady". We have one clown that comes in and makes a scene in Spanish at lease every other week. Eventually he gives up, he speaks English he just goes around doing this hoping stores will hire more Spanish speakers. Its just a joke. Oh and to every one who thinks a home improvement store has to have a bunch of day laborers hanging around " La imagra is me amagio". I can speak it but I sure can't spell it.
Posted by Venice09 on 2010-04-26:
Star, that's exactly how I see it. My husband and I are on different sides of this issue, and I made the same comparison about the drivers license, but he still didn't see it my way. I'm going to read him your comment and see what he thinks now.
Posted by LoGris on 2010-04-26:
Venice, I understand where your coming from about maybe having a language barrier, but English is my first and only language that I know, and that also comes to what you said it's part of her job to not avoid a customer. Reading your comment made me see it from a different view which always helps thanks!
Posted by Pepper on 2010-04-26:
Yeah but it's BR... even if there IS a language difference you can usually point at the flavor you want or at a menu.

It worked for me in Japan.

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