Tire Kingdom Complaint - Defective Oil Change
SARASOTA, FLORIDA -- I drove in for an oil change at Tire Kingdom. This was accomplished and I was on my way. Within 3 miles, smoke, smell, and a red warning light appeared. Diagnosis was provided by an auto repair shop adjacent to the incident. "Double gasket" the young man said. That is an egregious error allowing the previous gasket to remain in place, while installing the new oil filter. The result is no seal, resulting in a loss of oil. The engine was totally starved of oil. The shop refilled, and the good news was-the engine ran, the bad news-an amber engine caution light was illuminated. This light had never been on before. I looked to Tire Kingdom to fix the condition, but they were unable. Next stop, the dealership where it was purchased. It took the Ford dealership two attempts to fix it as they under-diagnosed on the first effort due to idiosyncrasies in the on board maintenance computer. It's fixed now, and I felt the process was reasonable given the radical condition of oil starvation. Tire Kingdom paid the first bill but stuck me with $926 for the second bill. The second bill was for the same work, but on the opposite side of the V8 engine as the first and was necessary to get the light out.
I did not mind the mistake by the Tire Kingdom tech, though it was obvious negligence. (I have made a few myself) What I strongly object to is the way the district manager shifted blame (To Ford dealership) obfuscated, and refused to step up and take responsibility for a situation they created. Our second unpleasant conversation ended when he stated: "You can't prove we caused the light to come on in the first place."
Do yourself a favor and take your business elsewhere, and may the marketplace reward them according to their deeds.