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Global Tel Link Complaint - VERY COSTLY collect call Inmate charges!! Costing $25 a day for 2 calls - Global Tel Link Collect Call Inmate Accounts
Global Tel Link Collect Call Inmate Accounts - Complaint
I have a family member in jail and I am using Global Tel Link for her collect calls to me. When I first started the account $25 would get her at least 1-2 calls a day for 3 days. Over the past few weeks I started added $50 because it takes forever to go thru all the instructions to add the money with your credit card. Well, once I started putting $50 on the account the money went even quicker with her not changing her call routine. It turned into every 3 days it was another $50. Well I went back to putting $25 on the phone and yesterday I put $25 on the phone when she called. She called back in the evening and GTL said I had to add MORE money to accept the call. That was $50 in one day for 2 calls. I called GTL today and what they told me was it cost $8.34 for a 20 minute call but the jail only allows 15 minute calls. They charge $9.50 to add $50 and $4.75 to add $25 every time you add money. I was also told that if an inmate or loved one is trying to call you collect and you don't answer for instance they call 2-3 times back to back then GTL will hold the money on the account for 5 minutes for each time someone calls and you don't pick up. So if you happen to pick up on the 3rd call then the GTL message will say "you have a collect call and need to add money to accept." This to me is very very hard to keep track of and it has now turned into every time I get a call from my family member I am adding money even though my family member has started calling only 2-3 times a week now. This entire operation really is a rip-off.
I still have no idea why I am being charged $8.34 per 20 minute call when inmates have a 15 minute limit. If anyone knows a company to use for collect inmate calls please let me know.
I still have no idea why I am being charged $8.34 per 20 minute call when inmates have a 15 minute limit. If anyone knows a company to use for collect inmate calls please let me know.
Comments:
Posted by lordgreg_ on 2012-01-18:
This company is a rip off. When I put $25.00 on the account I get disconnected and charged for the call. When my inmate wife calls me back I am told I have either $17.35 or $18.35 left, and this is before I even get to talk to her. This happens each and every time.
Posted by gerry on 2012-02-09:
I will just add my 3cents, i get calls from ny to florida and go through same routine and charges. they have us behind a barrel. i have contact fcc and communications dept, its like talking or writing to the senate, sorry, nothing we can do.
we need to get our loved ones to stay on outside or start using the .45 cent stamp. my loved one last time in, mci was in charge, i spent over 3000.00 on calls if not more. good luck to all.
we need to get our loved ones to stay on outside or start using the .45 cent stamp. my loved one last time in, mci was in charge, i spent over 3000.00 on calls if not more. good luck to all.
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