Global Tel Link Complaint - VERY COSTLY collect call Inmate charges!! Costing $25 a day for 2 calls
I have a family member in jail and I am using Global Tel Link for her collect calls to me. When I first started the account $25 would get her at least 1-2 calls a day for 3 days. Over the past few weeks I started added $50 because it takes forever to go thru all the instructions to add the money with your credit card. Well, once I started putting $50 on the account the money went even quicker with her not changing her call routine. It turned into every 3 days it was another $50. Well I went back to putting $25 on the phone and yesterday I put $25 on the phone when she called. She called back in the evening and GTL said I had to add MORE money to accept the call. That was $50 in one day for 2 calls. I called GTL today and what they told me was it cost $8.34 for a 20 minute call but the jail only allows 15 minute calls. They charge $9.50 to add $50 and $4.75 to add $25 every time you add money. I was also told that if an inmate or loved one is trying to call you collect and you don't answer for instance they call 2-3 times back to back then GTL will hold the money on the account for 5 minutes for each time someone calls and you don't pick up. So if you happen to pick up on the 3rd call then the GTL message will say "you have a collect call and need to add money to accept." This to me is very very hard to keep track of and it has now turned into every time I get a call from my family member I am adding money even though my family member has started calling only 2-3 times a week now. This entire operation really is a rip-off.
I still have no idea why I am being charged $8.34 per 20 minute call when inmates have a 15 minute limit. If anyone knows a company to use for collect inmate calls please let me know.