Bally Total Fitness Complaint - Billing And Cancellation
SAN JOSE, CALIFORNIA -- I was very disappointed with Bally Total Fitness. The customer service are very rude. They are very nice when you want to open the account with them. But it's really hard for you to cancel the membership. For my suggestion, don't ever sign any contract with bally because they always go by that. Especially for a personal trainer please don't sign any paper or automatic payment. They removed your money from your account even though you did not using their service at all. You obligated to pay the balance and if you not, they report you the creditor to collect the money and ruin your credit.
My suggestion, don't ever sign any contract with them. They are really don't know how to handle a business and doesn't know how to talk to their customer. They always fight over the phone. They took my money for $966 with only one lesson and there is no way I can get my money refund unless I am permanently disabled. Even though you are sick have a heart problem you still can't get your refund back. U need to continue the service until your heart stop breathing I guess. Even though the personal trainer not good and don't help you at all you still can't get your refund. You still have to take the lesson with another personal trainer. What a trick! Basically cheating their customer by giving an empty promise.
Elisabeth they are bad customer service, and fight on the phone with me. They should know how to solve their customer problem to make them stay but they did not, they said something that made you un happy.
I don't like to write a review but I really not happy with their service and I want everybody should know Bally Total Fitness not a good choice and I want them to know that they have to be careful before signing the contract.