Dish Network Complaint - Contract on paper
I had Dish Network 2 yrs ago and my charges went from $65 first year to almost $150 second year. I could not cancel since we were bound by 24 month contract that nobody informed us of. Few days ago I called Dish in order to see what kind of plans do they have. After talking to their representative I was told that I would get 1st year for $35 for over 200 channels, plus fox soccer channel and Latino tier including ESPN desportes. ( I like soccer) After asking to have that in writing, customer representative told me that installing technician would have that when he shows up. ( I told customer representative about my horrible experience with previous Dish Network commitment.) When installer showed up, he did have a contract that stated what kind of equipment he will be installing, but no actual dollar figures. In other words, there was no dollar amount of how much I would be paying for my service. There was, on the other hand, printout on the contract stating that they can change price as they wish, when they wish. When I called customer service, they told me that they could not offer me anything in writing that guaranties my price. (e-mail would be sufficient) Finally I was transferred to some higher dept. that was trying to keep me. When I explained why I wanted to cancel my installation, she did not even protest. When I asked her why they could not send me a simple e-mail so they would not lose customer, they told me that they could not guarantee my price. My point is: ASK TO GET YOUR PROOF IN WRITING. THEY WILL DENY IT.
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