Cricket Complaint - Worst Customer Service for a Phone/Broadband Company
Talked to West for sign-up. Talking to a sales representative always seems to go easy where ever you go to. When I got the email confirmation for the FedEx tracking # for the A600 Modem, my mom's apartment number was not there. I asked the account to be under my name, because 1. I did not have all of my mom's information 2. I want to deal with all the hassle if there was any. Called FedEx and they said call Cricket. Cricket told they can't do anything for me. I talked a sales person, a Customer Service person named Allen and a manager so he claims to be. Allen could not help me find the order number. I told her that I had two emails that I was looking at. She wanted to hang up on me, and said to call back when I had it. That's when I lost it. I read her the who email and found it on my own. She should be able to tell me exactly where to find the order number. She can't do this on her own. I called back after Allen said she will escalate my call to her manager. I gave her the wrong digit for call back number. Spoke with a guy and he did not say he was not the manager, until much later after the conversation, which really made even more mad. The manager said that the account was under my mom. There was a reason why I called in for my mom. They do not take notes on calls and I believe there are no individual ques for each of the customer service there. My mom never called in there once but she is on the account. Managers solution is if she does not get the modem it will be ship back to them and she can have a refund in 30 days. They refuse to reship the item if my mom does not receive it. If she does not get it, then I have to put up my mom to call them to get a refund. She yelled at Clear Services before she called me for help. Unfortunately Cricket does not have the right type of people that will have the patience to put up with my mom and her accent, from what I experience. She said that Clear Service did not understand her. I hope she she will get her modem with out the apt. number. It would save her some anguish and anger.