Publix Complaint - Discriminated Against
GREER, SOUTH CAROLINA -- In April 2006, I was living in Greer, SC and I've been a long-time Publix customer and was thrilled they were in SC as I was from FL. In April 2006 I went into the local Publix (located at 411 The Pkwy Greer, SC 29650-4522). Being a disabled individual, I had my Service Animal with me. Upon entering the store, we headed to the rear for the meat department. We were there for less than 1 minute when the Manager came running up to me asking if "that" was a seeing-eye dog. I stated No, this is a Service Animal. The response received from the manager was that I had to leave the store with "that" dog. I told him it was against the law for him to force me to leave, the manager then responded that he didn't know what the laws were but we had to leave, it was a violation of health laws. I was too shocked and stunned, went home and dialed the corporate office. After many calls, I was promised by upper-level executives that I would receive a letter in the mail along with a gift card. Nothing was ever received. I did complain further which only got me a phone call from some idiot that left a message for me, not leaving his name or phone number. That was it. I forgave Publix because of the way my former store manager had treated me, always with respect.
Everything had been going well until this past Thursday when I went into my local Publix store (6001 N Nebraska Ave Tampa, FL 33604-6855). You know, when a store manager listens and takes the side of an employee over a customer, there is a defnite problem there. I am on food stamps. I purchased a bakery item the night before only to return it the next morning (before 9 a. m.). Leaving my wallet at home and not thinking that would be a problem, I went to return this baker item. The Customer Service Manager was called because the person behind the desk was unsure of what to do (regarding my food stamp credit). The CSM tried to push another identical cake off on me and when I continued to tell her I didn't like it, I asked for the store manager - getting NO WHERE with her. This CSM spoke in whispers to the store manager before he arrived to speak with me. His mind was already made up against me. This was on Thursday, April 22, I phoned Publix on Friday, April 23 advised of my trouble and stated I would like a phone call back from either a district or regional manager. Publix is not slow to respond and now I am so very sorry that I didn't file an ADA complaint in 2006. The CSM made a huge ordeal of the fact that I am on food stamps which the manager did too. I will not and do not need to shop at Publix. Once again, I am so very sorry I did not file an ADA complaint when the first discrimination took place in 2006. Think before you shop at Publix!