Spirit Delivery Complaint - Oh, Susanna! Won't You Try For Me?
NEW PROVIDENCE, NEW JERSEY -- We bought our LG dishwasher at Home Depot and they use Spirit Delivery to deliver and install their appliances. One of the selling points was that Home Depot offered free delivery and installation. It turns out that you get what you pay for. The installation crew arrived at our house on Monday morning and within minutes they said that they could not install the dishwasher because they could not turn our shut off valve. It had some hard water build-up and they said it was not operational and we would have to have it repaired by a plumber. We had a plumber there within hours and he said there was nothing wrong with the shut-off valve. In fact, he was able to easily turn it by hand.
I called Spirit Delivery and was told that the soonest they could re-schedule was in several days, which would have caused us to miss the Energy Star Rebate (which was another selling point and the reason we bought the dishwasher now instead of later).
My wife and I both talked to Susanna, who said she was the supervisor but she was not authorized to give out her last name. She sounded like she was about 21 years old and would have rather been updating her FaceBook status than talking to us. She also was rude and interrupted me several times. She did not seem to care about helping us with our situation at all. I had to ask her repeatedly for her supervisor’s name and finally got it. I will not share his last name here but if you have trouble with her, just ask for David. It was very difficult to get any information from her. She said there was no one above her but when I asked if she owned the company she, of course, said “No”.
She really has no business taking calls at all, much less supervising others. Zack, on the other hand, was very polite and seemed like he wanted to help but there was not much he could do for me.
Despite Susanna’s insistence that we could not get a delivery date sooner than Thursday, we got out machine installed later that night by emailing Spirit Delivery from their website and calling several people at Home Depot and the local warehouse.
The dishwasher is now installed but it is crooked and not flush with the cabinets or countertop. We will have to uninstall it this weekend and do it ourselves.
We should not have had to work so hard for our “free” delivery and we will think twice about purchasing appliances at any retailer that used Spirit.