Pep Boys Complaint - Pep boys are crooks in Parsippany NJ
1440 E RT. 46, PARSIPPANY, NEW JERSEY -- On 4/7/2010 in went in for a simple synthetic oil change for my Honda Accord, at the Pep Boys in Parsippany NJ. I had called earlier that day to make an appoinment at 6:30 the same day and my husband and I got here at 6:20.
I indicated to the man behind the counter that I had an appointment at 6:30 and we were 10 minutes early, so he took my keys and I waited.
7:15 my Honda was no where in sight when clearly the sign on the wall said "29 minutes oil change"
i asked the guy as to what happened to my car and he indicated that there was more issues with my vehicle. when I asked him what they were- he told me that the mechanic wanted to do the "cooland transfuison flush" and the tune up +2, and the drive belt, also replace the valve gasket.
As I was listening to this my husband stepped forward and told the guy that he had all of these things done a week earlier from a dealer - Planet Honda in Union NJ, and we had paid $360 for this service. And why was he suggesting this service be done, when it is optional and not necessary, and due to the fact that we had it done already. And, all we came in for was an oil change.
As my husband said this- the guy behind the counter got very nervous and try to explain it away as " I don't know you had that done and the mechanic suggested these services"
I told the guy to give me a copy of the Customer Service Request Recommendation form- they were reluctant at first, but I insisted, so they gave me a copy, but I heard the guy behind the counter whisper something to the 2nd guy to scratch off something on this form before he make a copy, so I watched him and he did not get a chance to do anything but make me a copy. I told them that all I came in was for an oil change and nothing else, and I was told that the oil change was already done a while ago, so I told them to take my car off the lift, looked like they were ready to do the work without my consent, and then tell me after, so I was forced to pay a lot of money.
I requested to see the manager and notified him of my dissatisfaction and that I would give Pep Boys a bad review, I still ended up paying the higher price for the oil change. I had a coupon for a synthetic oil change, and coupon stated that this oil change should cost us $25 and we had to mail in a rebate for $13 and instant $5 discount also. So, the regular price was $62.03 -$5 discount= $56.68 is what I paid, so if you take my mail in rebate of $13 (when I get it back) $56.68-$13=$43.68 is what I actually paid for an oil change that should have cost me $25 at final cost. The manager pretended not to understand and did not care once I told him I was to going to file a compliant.
These people at Pep Boy saw a woman coming from a mile away and took advantage of that fact. They are crooks and cheats and looking to make a fast buck. Don't trust them, just tell them what you want done and don't let them talk you into anything else, you do not want or need to get done to your car. Oh, I failed to mention that we actually are regular customers of this Pep Boy and have never questioned their suggestions- but this was too much facts in ours hands to dismiss. Hate to think of how much money they have made off us in the past- without us suspecting.
Do not go there- don't get ripped off especially if you are not too familiar with car mechanics.