Cricket Wireless Complaint - Cricket Wireless Worst Service Available, No Customer Service
We purchased a Cricket phone and service in November 2009. The payment was due on the 25th of each month. We paid by the 25th of each month and each and every month I had to call to reinstate the service because of non-payment. I had to send them the cancelled check as proof every month. So, in March 2010 I decided to use my credit card to pay, so it would be an instant payment. Didn't work, they still kept sending reminders that the payment had not been received. They took the money out of my credit card account on April 22nd 2010 and disconnected service on Monday April 26, 2010. When I called to just cancel the f'n service, they asked if they could please go over my account and see where the problem was. I was on the Internet with my account up on the screen at the same time. The idiot told me that I had been late since January and that I was paying the month before with each payment I made. This is ridiculous because if you are 1 day late, actually change that, if you don't make the payment on the due date, they suspend your service. So, the idiot either didn't know what she was looking at or bald faced lied to me. I told her that she was making me more and more mad trying feed me this line of BS and to cancel the account. I was not nice about it.
Use Boost Mobile, it's more reliable, more phones to choose from and no BS from their Customer Service, they are actually helpful.
Cricket is the worst service and even worse customer service. I hope they rot in hell.
Anyone want to start a class action against them.
I still have to get a refund of the money they took from my credit card and then cancelled the service.
Complete idiots, that is all I can say about them.