Ashley Furniture Complaint - Walmart Quality Furniture With A High Dollar Price
FREDERICK, MARYLAND -- I purchased a leather sofa and loveseat totaling over $2000.00 in the Ashley Furniture store back in January 2010. Unfortunately, for me the delivery was over 2 hours late. It was now dark outside and the room is not a well lit room. I signed off on the paperwork and my troubles began. The next day when I sat down on my new loveseat I noticed some stuffing coming from under the arm. I proceeded to look and discovered the entire seam was torn and completely unacceptable. There are zippers so that you can re stuff the loveseat and the entire zipper was ripped. I was shocked and called as soon as I realized I had a problem. Long story short, I went through many customer service employees who were unfriendly and unwilling to transfer me to the appropriate person who could help with my problem. Meanwhile, I also had a small tear in the middle of the sofa that a repair could fix. After several hours and days of total frustration, I finally got someone on the phone who could make decisions. There again, I had to explain that I paid a lot of money for what I thought was a high quality loveseat and sofa to have it in the condition that it was sent to me. I did not want a repair I wanted a new loveseat. Thanks to my determination, finally 4 months later I received my new loveseat, only to find, you guessed it.. a tear.. small but nonetheless.. a repair is needed. I once again will need a technician.. not a good experience at all.. very unhappy:(
I only wish I had read the reviews left by others prior to purchasing furniture from Ashley Furniture. My experience has been nothing but terrible.