Time Warner Complaint - New Add Ons For Time Warner Cable--Lying, Swindling, Intentionally Misleading, Price Gouging
NEW YORK, NEW YORK -- I am being swindled, intentionally misled and am writing this letter under protest. Since November of last year my online bill has been $155.00 but when we get it by mail it is $200.00. Because I am being charged for the same two movies and 411 calls over and over again. I have been calling Time Warner Cable since November of last year, all they give me is the run around. In February I was told I was being billed 39.00 a month for 411 calls and for calling TWC to inquire about my bill. Time Warner and their reps said their digital phone service calls can be to anyone, anywhere, anytime and any number. The representative said she would credit the charges for the 411 calls to my balance. It never happened. I complained to Mr. Brad Phillips by email and post on 03/30/10at 11:27 AM. He nor has anyone else seen fit to call or write back. I called on the 19th of April, 2010 and made a payment arrangement, for $209.00 on the 30th of April. Today, April 27,2010 I came home to find my services had been shut off. I called TWC, the representative said he was looking at the agreement. But because they had already shut it off he would have to make another agreement for the 7th of May for $389.00. It’s not right nor is it fair that I have to pay another $200.00 dollars because they breached the agreement. I will not have $400.00 in 10 days. Besides it is they who owe me $278.00 for double charging two movies and for the same 411 calls over and over. He said the 7th is as far as he can extend it. Then he pretended toinvestigate the bogus charges on my account. He claimed that the representative who told me she would credit my account for the 411 calls failed to notate it but he could credit me $15.00 without making a notation on my account. What the hell is $15.00 when they have cheated me out of $278.00. I've heard this same lie from them a time or two before. Time Warner’s business practice of ripping off customers because they hold a monopoly on the market need to be investigated. I'm asking you to help rectify this situation.