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International Wig Complaint - Worst Online Retailer I've Ever Dealth With!! - wig
Complaint
I wish I would have researched this company before dealing with them. If so, I would have found several online complaints about International Wig!!! I had a terrible experience. I have a low-income family. We struggle to keep up with the bills. As a special treat, I ordered my 2 daughters a couple of wigs for a costume contest at school. When 3 weeks had gone by and my wigs still hadn't shipped, I requested to cancel the order. Honestly, I cannot afford to pay $50 for two wigs that would never get used aside from this school costume contest.
Anyway... The contest was in 3 days, and--like I said--the wigs hadn't shipped, so I politely requested to cancel my order... and I was viciously attacked. I explained my income situation. That this was money we really didn't have to spend but I was trying to do something special for my kids... and this woman told me that HER family depends on the income from HER business to survive. So basically... I'm supposed to buy wigs I do not need so that she can have my money.
I didn't see what the problem was. If 3 weeks had gone by and my wigs had not shipped, why not issue a simple refund? I received several more hateful emails--some typed in all capital letters--going off on me for not reading the fine print on the website, yadda yadda. When a refund was finally issued, she DID keep %20 of my total cost (as stated in the fine print on her terms and service agreement). So she got to keep %20 of my money for providing terrible service.
Geez, Amazon.com and Walmart.com don't have such wacky fine print issues. Think I'll do my shopping there from now on...
Anyway... The contest was in 3 days, and--like I said--the wigs hadn't shipped, so I politely requested to cancel my order... and I was viciously attacked. I explained my income situation. That this was money we really didn't have to spend but I was trying to do something special for my kids... and this woman told me that HER family depends on the income from HER business to survive. So basically... I'm supposed to buy wigs I do not need so that she can have my money.
I didn't see what the problem was. If 3 weeks had gone by and my wigs had not shipped, why not issue a simple refund? I received several more hateful emails--some typed in all capital letters--going off on me for not reading the fine print on the website, yadda yadda. When a refund was finally issued, she DID keep %20 of my total cost (as stated in the fine print on her terms and service agreement). So she got to keep %20 of my money for providing terrible service.
Geez, Amazon.com and Walmart.com don't have such wacky fine print issues. Think I'll do my shopping there from now on...
Comments:
Posted by Alain on 2010-04-28:
Drop a note to the Beter Business Bureau as well.
Posted by mandySOS on 2010-04-29:
I have shopped this website for years and find this comment bogus. I know as I have spoken to Angela there, that there is a competitor posting complaints about them. I have credit card and paypal payment proof to show I have ordered and received my items and as well I am quite happy with the quality of my wigs and the service I have encountered with International Wigs!
Posted by justcuz on 2011-05-17:
So...low income families that struggle to keep up with the bills shouldn't spend any extra for the kids to enjoy activities, is that what you're snidely getting at there, Taylor? Whatever.
According to their website FAQ's once an order has begun processing or shipped, it cannot be cancelled. Which basically means the second you hit the submit button...and seems pretty shady to me. Most reputable companies have a cancellation period, and usually there's no problem to cancel if an item hasn't even shipped yet. I'd say you were lucky to even get a partial refund. Thanks for posting, good info for others that may want to try International Wigs.
According to their website FAQ's once an order has begun processing or shipped, it cannot be cancelled. Which basically means the second you hit the submit button...and seems pretty shady to me. Most reputable companies have a cancellation period, and usually there's no problem to cancel if an item hasn't even shipped yet. I'd say you were lucky to even get a partial refund. Thanks for posting, good info for others that may want to try International Wigs.
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