BETTER BUSINESS BUREAU Complaint - BETTER BUSINESS BUREAU IS USELESS - CONSUMER COMPLAINTS

CONSUMER COMPLAINTS - Complaint

Review by sandrahale on 2010-04-28

DENVER, COLORADO -- Better Business Bureau is totally useless. Its such a waste of time to use these people because they exist for the businesses that join and pay dues to them. No matter what the complaint, or the response from the business, they consider tt satisfied and closed. They don't even address the issue, they just take the complaint, forward it to the business and do nothing. They even tell you, they can't do anything, its totally up to the business whether they want to respond or not, and if they do respond, the BBB considers that a satisfied complaint and does not register your complaint as unsatisfactory. I complained that Cricket had False advertisement for one free month cell phone service. Cricket explained they had a 21 day billing cycle and bill ten days in advance. So one month to Cricket is eleven days. You do the math. You are paying thirty to forty dollars a month for eleven days of service. Cricket and the BBB refused to address this complaint and instead gave me a credit of six dollars xx for the one free month service. This is ridiculous. They can't re-define a month and say eleven days is a month when a calendar month is thirty days (at least). And, they didn't advertise one free billing cycle instead of one free month. Instead of changing the rules, they just re-define the definitions to get away with this and its still illegal. Chase couldn't do it with their credit card billing and neither can Cricket. Apparently no one has figured this scam out yet or addressed it.