ACER Computer Technology Complaint - Acer Customer Service
SAN JOSE, CALIFORNIA -- I bought a Acer notebook Aspire 5335 in March of 2009. March of 2010 the Cd/Dvd rom just up and quit on me. I Haven't used the cd/DVD rom no more than about 15 times in that year. I tried contacting Acer and could never get through. So I finally was able to get ahold of their customer service but since it had went into the first week of April they say the warranty had expired and they wouldn't help me. Now remind you I had tried to contact them in March when it happened, and wasn't able to really get a hold of them till the first part of April. I talked to customer service and they conpletely redused to help me with the warranty. Instead they said for 199.99 we will fix it for you but I only paid 500.00 for the computer so they wanted to charge me almost half of the cost of the computer to fix the cd/DVD rom when they should have held up their warranty and fixed it on the warranty. I would never buy a Acer computer again. I am not sending it in to be fixed. If anything I will buy a external cd/DVD rom and go from there. I am completely not happy with the Acer Customer Service! Very bad company that doesn't care about their consumer.