Network Solutions Complaint - Poor customer service for email problem - email service suspended

email service suspended - Complaint

Review by bkanand on 2010-04-29

CHENNAI -- I have been using email service from NS for more than 4 years. Never had a issue like what I have been facing now. From Sunday evening, the service got suspended. On checking with them, it was informed that if a mail id sends more than 1000 mails per day or to over 100 recipients, it gets automatically suspended. we never send so many emails and when I asked them to provide the mail id which was causing the problem, they were unable to provide the same. The service got automatically restored in 24 hrs. On Tuesday evening at the same time, it again got suspended for the same reason and they told to check for any virus issues. Checked and there was no issue. Still they were not able to give me the exact email id which is causing the problem. Got automatically restored in 24 hrs. Today again it got suspended and we are unable to even reach them on phone. I had to dial overseas number and hold for over 10 minutes, but there was no one to answer. My company is unable to take down time of email service and this is now forcing me to shift from network solutions. The least that they could have done was to inform all their clients about the real problem, so that we could have been better prepared.

Suspending without any information is just unfair. The fact that I had to wait for more than 10 minutes and still unable to speak to someone on the helpdesk means that they have an issue and are not able to take any calls.