Earnhardt Honda of Avondale Complaint - Way Less than Safe Pre-Owned Car
AVONDALE, ARIZONA -- I purchased a pre-owned, 2009 Honda Civic from Earnhardt Honda in Avondale on Sept. 12, 2009. At the time of the sale I was assured that it had passed all required pre-owned safety inspections.
Within the first two weeks after I drove off the lot I noticed a shimmy.
On Oct. 3, 2009, I returned to the lot stating my concerns. I was told at that time that my back tires were cupped badly but they would not fix the problem and was assured that it was not a safety hazard.
As the shimmy continually got worse I took it back once again to Earnhardt on April 1, 2010 and they said it now needed new breaks as well as new tires, but still would not repair the problem.
On April 13, 2010, I took the car to Breaks Plus on 35th and Union Hills where I had the breaks replaced at the cost of $276.00. I was told by the specialist that the tires were unsafe and with the problem with the breaks in such a short amount of time that in his professional opinion “The car should have never passed a safety inspection.”
So, my question is, did it ever actually have a legal safety inspection???
Although replacing the breaks and knowing I also had the expense of new tires was costly, I was more concerned with the fact that Earnhardt didn’t care enough about their customers that they would actually sell a car that was deemed unsafe.
On April 13, 2010, I returned to Earnhardt again. I politely stated my concerns and disappointment in their customer service. I requested that they make it right and replace my tires with safe ones, not necessarily new ones and they refused stating that it had been too long since the purchase. Even though it was on record that the safety hazard was brought to their attention in plenty of time for them to have made it right.
The lack of concern of the safety of their customers is really upsetting.
I would like to recoup the $276.00 it cost me for new breaks and the $329.00 for tires, but most of all I want to warn any other potential customers of Earnhardt’s lack of concern for their customers and their refusal to work with you once they have made their sale.