Best Software SB, Inc. Complaint - Beware of Upgrading to ACT! 2005
NORCROSS, GEORGIA -- I've been an ACT! contact management software user for over 10 years, and their new 2005 upgrade version has been a total nightmare. My computer requirements exceed the minimum requirements suggested by the software developer, yet my new Pentium 4 (3.2GHz; 1GB RAM) based laptop computer behaves like a “286” did a decade ago when using ACT! 2005 – it’s the slowest and most frustrating experience I've ever had with a supposed "new and improved" application.
I upgraded because of the new features it advertised prior to its release this past summer and have passionately regretted doing so! You ask, “why didn’t I return to the previous version?” Because once you convert your database to the 2005 version, you can’t go back!!!!!!!!!!
After receiving and installing software, I’m informed that it can’t synchronize back from my Palm PDA to my desktop; I can only sync from my desktop to my PDA. This renders my making changes in my PDA obsolete – NOTE: they said this problem will be fixed with a later update release! Next I spent over 2 hours over three weeks in tech support trying to get computer to even synchronize the one-way it said it would do. I will say that their tech support personnel were helpful; but it was on a “we will call between 8:00 a.m. and 12:00 noon” insanity basis versus resolving it on the phone with one call.
I can't describe in words how frustrated I am with the slow and dysfunctional performance of ACT! 2005; it's actually causing work inefficiency instead of increasing productivity like it’s promoted as! I can't believe a company – Best Software SB, Inc. – could be so inconsiderate in changing a product to a state of regression from a very satisfactory end-user product experience.
I will be very happy to answer any questions and share my personal experience regarding this upgrade disaster:
Business Development Director
605-719-3530 – direct