Payless car rental Complaint - Don't rent from Payless
ORLANDO, FLORIDA -- Don't ever rent from Payless car rental. Horrible experience. Lousy car, obnoxious salesman, bad service, never-working automatic phone answering.
The salesman kept pushing for an upgrade (not enough space for our luggage, blah blah blah, yeah, right stuck with a coupe instead of a sedan but still not willing to pay a ridiculous amount for upgrading). Then he pushed for gas refill on site, saying it's cheaper than outside, which we turned down. And then asked if we understood him. Obnoxious.
But what made me mad was that he slipped in a charge for additional driver for $70. Our oversight for forgetting to ask if there's additional charge. But in my opinion, the salesman should have told us the charge instead of asking us to initial it, and then slipped the charge into the final bill.
After we found out about it we wanted to complain to the manager but was told that the manager (Pam Lowe) wasn't in. Call numerous times, couldn't get through. In fact, the automatic answering machine gives you an option to press 0 for "all other questions" but once you press 0, it just takes you back to the main menu. I had to jumped through hoops to eventually talked to this "Pam". And then, unsurprisingly, she isn't willing to help or listen, justing bull sh*tting about the technicality that we "initialed" it. Of course they had their rears covered by having us "initial" it. But the sales tactic was shady. Service was bad. Attitude was obnoxious.
Worst car rental experience.