Jitterbug / Great Call, Inc. Informative - Jitterbug is an Embarrassment
CARLSBAD, CALIFORNIA -- As an employee of Jitterbug since 2007 I need to say that Jitterbug is a a lousy company to work for and do business with. The company does NOT care about it's customers or employees. The Customer service Director, Abe Bui, is a real piece of work---this is a guy who had absolutely NO experience in the wireless industry prior to coming to Jitterbug. he also has NO people skills whatsoever and walks around the call center all day scowling at and intimidating employees. When it comes to customers, Jitterbug really takes the cake. Customers are treated as if they are stupid because they are of a generation that finds electronics challenging.
There have been many instances of Jitterbug printing incorrect billing statements and when the customer calls to inquire, the customer service reps are FORBIDDEN to contact the billing department directly to provide a resolution for a customer--this in turn causes an unnecessary delay, which in turn causes the customers cell phone service to be interrupted...any way the Jitterbug Management team can screw a customer is OK with them...
STAY AWAY FROM JITTERBUG!!!!