America Online Complaint - AOL jerking me around
I signed up for AOL free month trial in August 2002. After not being satisfied with the service I cancelled the account. It took 3 or 4 times of trying to cancel before I recieved written confirmation. I just found out that AOL has been debiting my account for the last 2 years and has no record of my cancellation. They are only able to credit me back for the last 4 months without so much as an apology. I have had such trouble with this company that when I recieved the written confirmation, I hung it up on my wall! As I have said, it was two years ago and that letter is long gone. I also read up on the company and noticed that there are many problems with their billing practices. I also faxed and mailed a complaint to the company, which I have yet to hear a response to. I have all together talked to about 5 people in the company, none of which have any athority over the next. I can't seem to get anywhere and am at the end of my rope.