All American Fitness Complaint - Corruption
OKLAHOMA CITY, OKLAHOMA -- Don't ever go to All-American fitness. They lie to you and pressure you into joining. They also have horrible work ethics!
Here's a copy of what an email I wrote to their corporate offices:
Thanks for your speedy reply. But I must say it doesn't surprise to hear that. Even though I don't qualify and your company will continue to get my money, I think it's important to tell you how extremely furious I am with your club.
Yesterday, 11-23-2004, I went to the N.W. Expressway club with a friend. I had a guest pass for her and since she was interested in joining, I told her to check it out because I told her it was a great club. As soon as we finish our workout, a young, blond lady took us to the office where they explained the rates to her. My friend told the worker that she has also been to Aspen athletic club and was wanting to see how the rates differ. After that, it was a non-stop conversation about how bad Aspen was. Your worker(s) spend more time talking bad about Aspen then they did talking good about your club. Before we realized it, the girl left the room and some Billy, a blond guy who stated he was a manager, entered. We had no notice of why they switched and to us it seemed like perhaps your club was trying to get an expert in there to con her into signing a contract, much like they did with me.
Throughout the course of our conversation, I explained to them the plan I had, or I thought I had. I said I had an 18month contract for $39.01 a month with 6 months free and after my contract ends, I would only pay $7.00 a month for life. After the lady (the blond female worker was the one who I first told about my plan) checked my account in the computer, she said that it wasn't $7.00 a month for life, it was $30.00a month! I was shocked and I knew I had been scammed. I told them that the guy who told me this was named Eddie and she said that he was fired because of saying stuff similar to mine.
Then, the male manager steps in and practically tries to pressure my friend into joining the club. Telling her all these things and making it seem like it's a great deal. Well throughout the course of this conversation, both of your workers told two different prices to my friend. One said the enrollment fee was $150 the other said it was $99. And when my friend asked about rates without a contract, they female worker mentioned the enrollment fee but the manager said, after the girl left abruptly, that there was another fee of $99!!!! Why was she not told about this "hidden" fee in the first place.
Then my friend told the guy that she was not going to sign up for anything right now because she didn't have the best experience. She said that the bikes are old, and they are, they're antique. The treadmill she was on kept changing speeds on her and eventually she asked another club member if he knew what was wrong with it and he said that he doesn't use those old treadmills because they cause so much problems. When we entered the sauna, the temperature was 200 degrees, and the lady inside it said its usually 180 degrees. Of course the male manager had no idea about anything but he kept talking in an arrogant manner about how much property the owner of the clubs owned and that he doesn't rent or lease his equipment, instead he buys them. Well to us, that would explain why the machines are so old. And of course he kept trying to pressure my friend into signing even though she repeatedly told him she was NOT going to sign anything that day. Some more Aspen bashing continued after that.
I then told the guy that I don't think it's right that I was scammed by Eddie and this club. I understand that I signed the contract and I should've read it but I'd heard from others that it was a good, honest club, that I did'nt even think twice. Forgive me if I happen to believe in honesty. Billy went on to say that he would try to atleast give me 6 more months free. I said that the worst case scenario is that once my contract is up, I would end my ties with this club and never return. I told him that it's not right that I was scammed and that if you want me to bring in new clients then this is a horrible way to do it. He told me the same thing I already knew, I signed the contract and I should've read it but like I said, I believe(d) in honesty.
My friend then said that she would like another free pass to give the club another chance and Billy cringed at the idea. Trying to get him to give her a one day pass was like pulling a tooth. After Billy didn't respond, my friend said that it was ok since I still had more passes but he said that she was unable to use mine because they're only supposed to give out one per person since it would appear as if people would be using the club for free. All my friend asked for is ONE day pass! Is that too much to ask for? Aspen gave her an entire week!
After that was said and done, we went to the
receptionist area and billy said that he would look into my account and see what he can do. He said, "worst case scenario is that I could give you 6 more months free. " I then repeated what I had said, "Worst case scenario is that I end my ties with you guys and you will never get anymore of my money." He then got frustrated and cut the conversation and said, "Have a nice day ladies." If the truth hurt, then so be it, but that is what I feel about the club.
After that incident, my friend and I left extremely furious and we decided to go to Aspen and talk to their representative. Not only did he not bash your club, but he was extremely honest with us. He even told us to go check out other clubs and then talk to him about them because as consumers we should shop around first. He told us that he wasn't going to scam us into anything and he was very upfront about what kind of fees there are. He not once talked bad about your club. All he talked about were the positives about his club. He even gave me a 7 day pass since I told him that I will never again go to All American, and told me to try it out and see if I like it. Yet for my friend to try to get one more day from you guys was almost impossible.
Not only are their machines new, and yes they do
lease them which means that they change them periodically, but their club was spotless. There was not a single piece of dust around and the decor was very contemporary. The people who worked there were not arrogant, nor did they force us to join that instant. Even today, as my friend and I were working out, some of the people we saw last night when we talked to them, came up to us and made us feel welcome. They said, "I'm glad to see you here. I hope you enjoy your workout." That was it. There was no pressure in signing.
I know that what I say doesn't matter, especially since you will still be getting my money, but just so you know, Billy did say that there was a $100 cancellation fee in order to end a contract. Which is why I emailed you because I wanted to know if it was true or not. Once again it only proves that your club says one thing, and does another. I will take this as a learning experience but believe me when I say that I will no longer step foot in your corrupt facility. I want nothing to do with you guys because you have destroyed the trust I had.
I wrote this mainly because I wanted to let out some frustration only to feel even more angry afterwards. It won't surprise me that the people involved in this incident will probably lie and tell you that they did no such thing or said anything like what I had described. In fact, I expect it since you like to employ scam artists.
Please tell the owner that I hope he sleeps well at night knowing that he has scammed and lied to people. If this is his way of doing business then it is my duty as a consumer to inform others about his corrupt practices. Believe me, I've already told atleast 10 people, and it hasn't even been a day. Congratulations on such a wonderful scam and horrible work ethics. But believe me, this is one woman, who has learned the hard way and won't be conned by you guys again.