Best Buy Complaint - Best buy scam for damaged items
NILES, ILLINOIS -- My wife just bought a 40 in flat screen Samsung-- brought it home- took it out of the box-- and it had a crack at the bottom, above the Samsung label with spider veins that ran up the screen. Of course it did not work. She called Best Buy, and they said to bring it in. When she brought it in-they REFUSED TO TAKE IT BACK OR CREDIT OUR ACCOUNT. They said that the box was not damaged and we needed to contact Samsung and kept pushing the number into my wife's face. After several calls with rude inept managers at the Best Buy in Niles Illinois-they still refused to take this back- I have called customer service and have heard nothing from tem because they have no customer service. I finally called Visa and they are issuing a full credit. I will continue to let the Northshore area of Chicago know of this and to not buy from Best Buy as they will not provide any hint of customer service when it comes to returning a damaged TV. Boy they can be nice and cheerful as they talk you into the extended warranty, but tell you nothing about what happens if you leave the store with the item. There is nothing on the receipt and they don't tell you to open the box in front of everyone at the store to inspect the shady dealings that they have at Best Buy. If everyone stood in line opening their boxes to be purchased, that may send a sense that that something was up with there products--- because there is and they don't want that to happen do they? Also there are many comments online describing the same rude, inept behavior. This must be a new tactic for them to rid themselves of damaged merchandise--that probably got damaged in house. I wonder if they train their staff to react this way as the story seems to be the same across the board. We will only go to ABT in Glenview from now on. ABT Electronics 1200 Milwaukee Avenue
Glenview, IL 60025
you will never experience this insanity with ABT.