Babiesrus Complaint - Poor Customer service
HAZELWOOD, MISSOURI -- We are celebrating our first child, and are registered at Babies R Us (of course!). Had we known how terrible a company Babiesrus is, we would have NEVER done business there. My family had flown to Missouri from South Florida to attend the baby shower. At the shower, we received a gift in the wrong color, but we thought we would just exchange it. Eager to finish the registry, we load up the item, and my family, and off to the St Louis Mills location we go. At the location they refuse the exchange because a coupon and a discount were used. I don't care if it was bought with wompum, I don't want money back, just the right color. No deal, so I call the corporate number, 5 days later, and 6 customer service representatives later, we finally receive word that we will have to submit a letter to the corporate address!!!! We have since canceled our registry and will NEVER do business there again.
All because of a coupon?