Wells Fargo & Company Complaint - Hate ya
When I was 19 years old, I was a teller for Wells Fargo. I opened my very first checking account with them. I had to close it when I moved out of state. Mind you, this was way back when before they bought up every bank that BOA or Chase didn't. When I moved back, I got another account with them. Then I moved out of state again and had to close that account. They bought Norwest bank about 14 years ago, so lo and behold, I'm a Wells Fargo customer for the third time.
They've made plenty of money off my money along with fees and the like. Even when they made a mistake that caused problems for weeks on my account, and even though it cost me more time than I can quantify to get their mistake corrected, I stuck with them. I've had auto loans and credit cards with them. And they decided yesterday that they no longer wanted my business.
I called in to get my account balance and it transferred me to a representative right away. She saw a hold on the account and gave me a number to call. I called that number and talked to apparently the most abused customer service representative of all time. She went off on me like I just shot her dog when I made the grave error of asking why. I had two deposits off my credit line that were returned. There was a mixup in posting payments on the credit line, so the deposited checks were returned, but when they were redeposited, they went through. But no, Ms. Thang said the decision to close my account was FINAL. I told her I had a direct deposit coming in. She said she would remove the block to allow that in and then put the block back on so I could have no access to that money or the other money in my account, or she could leave it on and my employer could give me a paper check. I told her to keep the block on since I really didn't understand how she thought having them hold my paycheck hostage after they summarily dismissed me was a convenience for me.
So today I check the account, and guess what. They allowed the direct deposit to post. So now I have to wait 10 business days for them to send me a check. I also have yet to receive this letter they allegedly sent advising me of the closure of my account with any kind of explanation that I can comprehend.
Yes, they can close my account at any time for any reason. If they really thought there was something goofy going on, they could have called me. They've done it before. But I guess since I haven't bounced a bunch of checks in the last few months and I paid off my car loan, I'm of no value to them anymore-never mind the last 20 years I've been with them.
Luckily I have a credit union account that, for some reason, I just never used but they kept open for me. I always knew it was there in the back of my mind but never thought I'd need it.
So long, Wells. I just wish I'd dumped you first.
More Reviews on Wells Fargo & Company: