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Frontier Airlines Complaint - Frontier Mastercard - Barclays Bank - Frontier Mastercard with Barclays Bank
Frontier Mastercard with Barclays Bank - Complaint
WILMINGTON DELAWARE -- I went through the Denver airport and was suckered into getting a Frontier Mastercard for a free trip anywhere if I signed up. Not only is it next to impossible to redeem the free ticket, because there are never seats available, but you will be required to work with Barclays Bank. They are the very worst credit card company on earth!
My account had been charged twice by a company that I had not been authorized to do so. I had to contact that company to get the charges reversed. I was finally issued a credit. In the meantime Barclay bank piled on the fees when my balance should have been zero.
Barclay Bank is a joke, their collection department is the very worst - if you want to work with a great card company use Cabelas Visa.
I will also never use Frontier Airlines as long as possible - They were no help at all!
My account had been charged twice by a company that I had not been authorized to do so. I had to contact that company to get the charges reversed. I was finally issued a credit. In the meantime Barclay bank piled on the fees when my balance should have been zero.
Barclay Bank is a joke, their collection department is the very worst - if you want to work with a great card company use Cabelas Visa.
I will also never use Frontier Airlines as long as possible - They were no help at all!
Comments:
Posted by Box3cents on 2010-07-23:
There are other better choices out there. Be aware
Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.
If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.
Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!!!!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.
This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)
I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.
There are other better choices out there. Be aware - Mike
Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.
If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.
Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!!!!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.
This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)
I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.
There are other better choices out there. Be aware - Mike
Posted by Maxine on 2012-04-04:
I have never had so much difficulty in my life trying to get records
My husband died and I attempted to get records for tax purposes and to close out the estate..... I made 3 calls and got three seporate fax numbers and information of what needed to be done... That still did not work, and it was a I am sorry I cannot help you with that....... Then with complaint they called me back --- two more times and I still do not have the records needed for the taxes, Again information was different on what to do --- and what they tole me to do didn't work. I called back and have not received an anxwe back.
Other companies like Discover, Visa, and American Express were willing to help and I have information from them..... but not Frontier Barkley MasterCare.
I am beyond disappointment, I am angry and fed up. Next contact attorney.
My husband died and I attempted to get records for tax purposes and to close out the estate..... I made 3 calls and got three seporate fax numbers and information of what needed to be done... That still did not work, and it was a I am sorry I cannot help you with that....... Then with complaint they called me back --- two more times and I still do not have the records needed for the taxes, Again information was different on what to do --- and what they tole me to do didn't work. I called back and have not received an anxwe back.
Other companies like Discover, Visa, and American Express were willing to help and I have information from them..... but not Frontier Barkley MasterCare.
I am beyond disappointment, I am angry and fed up. Next contact attorney.
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