Priceline.com Complaint - Priceline Liability Car Insurance
Do not buy liability/damage car rental insurance through Priceline.com. You must pre-pay for this insurance but it is not the same as the insurance provided at the rental car desk. I found this out once I was picking up the car but since I already purchased it I wasn't going to buy it again through Enterprise. I thought I would be fully covered but I wasn't. One of the minivans I rented was scratched (I'm assuming by a another car in a parking lot) and I was liable for the damages even though I had the insurance. It was a hassle with all the back and forth paperwork and in the end I ended up having to pay $50 for administrative fees (I negotiated it down from $100)slapped on by the damage recovery unit which the insurance company refused to pay. If I had not been tricked by Priceline I would have bought the Enterprise insurance and walked away with no hassles or bills.