Lexus Complaint - Lexus does not warranty vehicle repairs
EL PASO, TEXAS -- Hoy Fox Lexus of El Paso Texas is the rudest dealership ever. It is true if you do not buy a car from Lexus local you will be screwed. The service is horrible and they do not warranty parts. The muffler on my Lexus ES 350 came off the mount when I hit a bump, in turn the muffler hit the ground and was dented. I took the car to Hoy Fox lexus in El Paso, Tx and the guy Glen who is not a mechanic said it was not going to be covered since my wife or I hit something. The mechanic for Lexus said the same thing. I have had other mechanics look at the car and say different. There are no signs of an accident. Since I did not purchase the car directly through Hoy Fox I am not treated with respect. Lexus does not want to admit fault and do not want to report the problem. Toyota/Lexus covering up problems again. I will not ever buy a Lexus and do not recommend Lexus. It is a bad marrage and don't get stuck in this rut. I bought the car 2 weeks ago and I'm trading it in ASAP.