Virgin Atlantic Airways Complaint - Penny pinchers

Complaint

Review by nickybolton on 2010-05-01

CRAWLEY, UK -- My flight was cancelled because of the volcanic ash situation. At this point I have no grievance as the decision not to fly is for all our own well being. The flights we were allocated we decided to give up for another more desperate family than ourselves, since we have our own house in Orlando. The Virgin Atlantic representative said “thank you very much, no one else has offered to give up their seats”. No big deal. We then went to check in 10 days later, the first available date they could re-allocate seats for us. The lady at check-in at Downtown Disney made us weigh our bags and sure enough they were over weight. We had the choice of paying $50 per case or taking stuff out. I mentioned that we had given up our seats and could she do us the courtesy of allowing our bags. At the end of the day, if the weight restriction was for safety or some kind of baggage handlers policy, Id understand. However it is a monetary issue, they want more of it from me! That stinks. Having refused to pay the $50 extra and having had to empty some of our belongings, we now have to travel with them as hand luggage. That’s clever, Virgin! After we left the weighing station and stood at the check in desk, the representative then came over to us and asked us to come back to the weighing station. She said"you can't put stuff in your case after its been weighed" I told her that I hadn't, but she still made me drag it accross the forecourt, weigh it and then then take it back again. "Your appology is accepted", I told her. Youve now lost us as customers and the rest of our friends and family, who all fly with you at least twice a year.