Sprint PCS Informative - SPRINT ALLOWS IDENTITY THEFT
PHILADELPHIA, PENNSYLVANIA -- Hi. I wanted to write this to inform the public about Sprint PCS. Be aware that you can become a victim of identity theft with just a phone call to Sprint PCS. I recently found out that someone called Sprint and gave my name and incorrect other information such as birthdate, social security number, driver's license number and address and was still able to open a cell phone account with Sprint in my name. I found this out when applying for a credit card and it was declined. I then investigated and found that I was in collections from Sprint. I had just become a Sprint customer. I went into a store to open my account and you would think that if I was in default that I would not have been allowed to open another account but somehow it slipped through the cracks and I was able to open an account. I finally get in touch with someone at the executive office in Texas, Sherry Moody who claims to be a supervisor. I explained what had happened and she said she would investigate and she calls me back and says yes, she found an account that was in default for non payment. I asked for information on the fake account and was told that I couldn't have it!!! Funny, I'm the victim and I can't have any information. She makes me go to a local store to show my 3 forms of ID to prove it's me. I go and do that and yet Ms. Moody still can't remove the fake account and take it out of collections. She now wants me to send in copies of my personal information. Sprint does not offer to do anything to make restitution or apologize they simply say that yes, it does happen. It wouldn't happen if people couldn't just call on the phone and give a name and then be allowed to open an account. People should have to go into a store and prove who they are and then be able to open an account! I filed a police report and found out that out of all of the cell phone providers, Sprint is the worse with opening fake accounts over the phone! Do yourself a favor and go with another cell phone provider. Sprints customer service reps are rude and they lie and the billing gets screwed up as well! If anyone else has had this happen to them with Sprint, feel free to email me. Maybe we could file a class action suit against them and get them shut down!!!! I am also filing a complaint with the BBB about them! also should mention that when I had went into the store to find out information about Sprint because I was looking to switch providers the rep at the store said that if I switched that day, he would pay my cancellation fee to my current provider for canceling the contract earlier than the contract allowed. I said yes and I just recently found out that he never did pay it and now I am responsible for paying it to my last cell phone provider. SPRINT WILL SAY ANYTHING TO GET YOUR BUSINESS! When I complained all I was told was that Sprint does not do that and if I wanted to cancel go ahead!