Sears Complaint - Very Bad Customer Service
LA JOLLA, CALIFORNIA -- I bought a wall oven from Sears La Jolla CA and paid for installation and delivery plus the cost of whatever cutting the cabinet needed. I adjusted our personal schedules so we can be at home when the technician arrives.
I received a phone call on the day itself rather than the promised two to three days before arrival. When he arrived, he did not have the tools necessary because the service order did not indicate that cabinet cutting was involved. I showed him the receipt which clearly stated the job request. He stated that it was not in the service order. I called Sears La Jolla and was told that I will receive a call from the service manager. I never received a call.
This clearly shows that Sears has become too big to care for their customers. Low professional standards and even lower courtesy and customer service.