Sears Complaint - Very Bad Customer Service
LA JOLLA, CALIFORNIA -- I bought a wall oven from Sears La Jolla CA and paid for installation and delivery plus the cost of whatever cutting the cabinet needed. I adjusted our personal schedules so we can be at home when the technician arrives.
I received a phone call on the day itself rather than the promised two to three days before arrival. When he arrived, he did not have the tools necessary because the service order did not indicate that cabinet cutting was involved. I showed him the receipt which clearly stated the job request. He stated that it was not in the service order. I called Sears La Jolla and was told that I will receive a call from the service manager. I never received a call.
This clearly shows that Sears has become too big to care for their customers. Low professional standards and even lower courtesy and customer service.
Company Response on 05/04/2010:
My name is Shayne and I’m part of the Sears Cares Escalations team. I’m sorry to hear that the install of your new wall oven did not go well. Our team would like the chance to look into this and see what we can do to assist you. At your convenience, please contact my office via email at firstname.lastname@example.org. In the email, please provide a contact phone number and the phone number the wall oven was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (gergalv) used to post here for reference to your issue, and we do look forward to talking to you soon.
Senior Case Manager