Orbitz Complaint - Horrible Experiences
I have several stories about Orbitz.
1. My husband flew to Europe when volcano erupted and "stuck" in Frankfurt. The flight was canceled, and I called to Orbitz to change the tickets. They told me that though I booked with them, I have to change directly with the airlines (4 airlines!). OK, I called the airlines and changed the tickets. Then I called to Orbitz again to be reimbursed for the ticket my husband didn't use (because he had to take the train to his destination). When I checked the trip in a while I saw that the whole trip is canceled (and return tickets as well). I called Orbitz and asked about it and they told me that I requested to cancel the whole trip (though I asked several times that I want to cancel only one ticket from Frankfurt to original destination, and not return tickets). Then they said that I shouldn't have changed the tickets with the airlines if I booked through them (is it normal?!) It took them more than an hour (all this time they kept me on hold) to figure out that the trip actually was canceled because of the volcano and it cost me so much nerves as I thought they canceled everything and I had to rebook return tickets for 10 times the price I bought them...
2. We booked a trip to Las Vegas. We chose the seats (which were "confirmed" according to Orbitz) and ended up on other seats, because Orbitz didn't confirm anything with airlines. The seats we got were emergency exit seats which were not reclining. 6-hour trip was a nightmare! A call to Orbitz did not help, one of the representatives told us that if we don't like the service, we can book directly with the airlines (of course, we will do it next time, but I don't understand then why Orbitz is still in business), finally after long conversations and complaints they gave us $25 voucher for the next trip with Orbitz (very nice, as we are not going to use it any more!)
3. Same Las Vegas trip. We ordered B&B hotel package through Orbitz. There was no information about it in the hotel system. Once again, we had to call to Orbitz...
By the way, all these calls took hours and hours, they keep you on hold forever.