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Zum Schneider Restaurant Complaint - Racism at the Zum Schneider Restaurant & Biergarten

Review by Lindsay78 on 2010-05-03
NEW YORK, NEW YORK -- On Saturday, May 1, 2010, I went to the Zum Schneider restaurant to meet with a group of people. I arrived at about 3:30 PM. They were already inside and had a table.

When I arrived, the place was very crowded and there was a line of people outside waiting for tables. They told me that I had to wait on line as well. I asked them why and they said it was because they were full to capacity. I spoke to the bouncer first and then to the hostess. The bouncer said that I had to wait in the line and that they were currently full to capacity. The hostess said the same thing but said that it should only be about 10-15 minutes.

I told them okay and I stood in the line for about half an hour. People left and as tables became available inside, they seated people from the line. Some customers did not wait in line before entering the restaurant. They entered immediately. They never allowed me to join my group.

I spoke to the hostess about it and she again said that they were full to capacity. I pointed out that my group already had a table and that a number of had left the restaurant. She shrugged her shoulders, smirked at me, and then walked away.

I called one of the people that I was supposed to meet and she came outside. She said that she tried to get them to let me in without waiting on the line but that they had refused. I said that I told her that I was leaving and that I would try to attend the next meeting. She assured me that she would not choose this restaurant again.

Accept for one or two Asian people in the line everyone in the line was Caucasian. I am an African American woman. All of the customers who were allowed into the restaurant were Caucasian. I believe that I was never allowed into the restaurant and never allowed to join my party because of the color of my skin.
Comments:19 Replies - Latest reply on 2011-03-01
Posted by Alain on 2010-05-03:
I don't see any obvious, concrete evidence of racism. You definately had poor customer service according to your description, but I can't draw any other conclusions based on the information provided.
Posted by goduke on 2010-05-03:
Is it possible the folks who were allowed in had reservations?
Posted by clutzycook on 2010-05-03:
So did she. She was meeting friends who were already inside. Call the restaurant and speak to the owner. I don't know if this is a case of overt racism, but it certainly is bad customer service.
Posted by oldisgood on 2010-05-03:
I was with you until you pulled the "RACE" card. Why do people always pull the race card when things don't go their way??? It was definitely bad customer service, and I would never go there again, but "race"???
Posted by Slimjim on 2010-05-03:
I'm assuming fire code is playing a role here. Bad customer service yes. I've never heard of not being able to join an existing party already seated. Problem here is you really can't say why for sure. Tagging it as racism taints this complaint and your credibility. Where any others of your party already seated African American? No other blacks were in the restaurant either? All fair questions to support your claim.
Posted by clutzycook on 2010-05-03:
Do I need to reprint my M3C tips again? LOL.
Posted by Ytropious on 2010-05-03:
I don't think it has to do with racism, I think they just had a poor head count and didn't want to chance letting anyone in and have the fire Marshall pop in and cite them.
Posted by Anonymous on 2010-05-03:
Okay. I've had just about as much as I can stand. Why in the heck is everybody so darned ready to dismiss the race card? Why does it taint the post? Why is everybody so quick and willing to turn their heads when the word racism is involved? Do you honestly believe that it doesn't exist? Think again. I have been in a mixed-race marriage for over 18-yrs. And I can personally testify that there have been occasions that my wife was unable to purchase certain items without a hassle, or get seated in a restaurant. Whereas, I walk in pretending not to be with her, and they assist me with no problems whatsoever. I've turned around and asked, "Why didn't you help my wife standing over there in the same manner"? They just stand there looking stunned.

For all of you that are naive enough to think that just because we have a black president in the oval office, that in some small way racism has taken a back seat in America...you are extremely delusional. It is just as rampant today as it was 50-yrs ago. Stop being so quick to brush the incident off as "playing the race card" and accept it for what it really may have been.
Posted by goduke on 2010-05-03:
I'll ask the same question, J4A. Why are some people so quick to assume racism simply because someone of another race got what they wanted? Kind of cuts both ways.
Posted by Anonymous on 2010-05-03:
goduke> my point was that when an OP implies racism, everyone jumps down their throat and immediately calls for the revocation of the race card that was being played. But when others post, no one jumps in and shouts "racism"! It actually does cut both ways. I'm also wanting some members to walk a mile in that person's shoes before they judge. Believe me, I used to accuse my wife of the very same thing during the first few years of our marriage. She woke me up to the reality that I, along with millions of other Americans, don't want to admit to, and that is racism exists in everyday society. Whether the offending parties are conscious of their actions or not!
Posted by goduke on 2010-05-03:
Elitism of all sorts exists without out a doubt -- race, economics, gender, etc. I think it's hard for folks to filter out the race card being played and to look at the complaint on it's merits.
Posted by Anonymous on 2010-05-03:
Lindsay78> I think what goduke and I are trying to say, is that you can come eat at our table any day (:
Posted by goduke on 2010-05-03:
Especially if the restaurant has "Biergarten" in the name.
Posted by Anonymous on 2010-05-03:
Ja' das Biergarten ist gut!
Posted by bookworm2467 on 2010-05-03:
While I can't say it was racism since I wasn't there to witness this event, I can say for 100% fact that racism, especially in restaurants, still exists. I was a hostess in a very popular chain steakhouse in South Carolina, and I quickly became good friends with almost all of the servers. I can't begin to tell you how bad the servers were..one would make a point of telling me every day "NBP", which was No Black People. He would write this on my hostess stand. It actually got so bad, that the Assistant Manager held an emergency meeting for all of the FOH staff, and told everyone if she heard anything about not being sat with black people, that the server would be fired on the spot.
Posted by Lindsay78 on 2011-02-28:
It may constitute racism if the mistreatment only happens to you but not anyone else. Or if the mistreatment only happens to people who are a particular race, creed, color, gender, national origin, etc.
Posted by PepperElf on 2011-02-28:
well it's been almost a year now... so who knows?
Posted by Lindsay78 on 2011-02-28:
People who were there know. My point is that there is discrimination in the world. The question is why?
Posted by PepperElf on 2011-03-01:
Because envy exists. You'll never get rid of it because...

1) someone will discriminate against another

OR

2) Person A will want what Person B has and will automatically jump to the conclusion that B must be getting preferential treatment.


As for your own story... since you claim your party was already at a table, why couldn't you sit at their table? Or were they full up already?

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