24 Hour Fitness Complaint - Bad Customer Service
AUSTIN, TEXAS -- This gym is very UNPROFESSIONAL and is out to get your money only. They have TERRABLE CUSTOMER SERVICE!!! Don't join this gym select another. Take my word on this!! READ THIS: I signed out with 24 hour in 2009 and had been using their gym and purchasing training session. Just purchased another 6 training session, when I had a injury. The trainer called to set my training sessions up I informed them I was under doctors care and would not be able to complete these sessions until I was released. I was told to call when I get released. In the mean time during these two months, our credit card was stolen and had to cancel this card. Once I was released for doctor, I returned to the gym where they would not allow in to do my training session until I pay for the two months I was using their facility. I was told I didn't handled properly this through their procedure and I had to pay for the months I was able to workout. I informed the front desk on what I was told. It was statement to me doesn't matter what the trainer told me and if I didn't like it to bad it will not be changed. So I forfeit and lost the money paid for the training session. Use my experience DON'T WASTE YOUR TIME AT 24Hour Fitness...Go to another gym.