Days Inn Complaint - Dirty Days Inn
We started out by having to move to a second room as the refrigerator in the first room would not turn on. By the time we got into the second room, it was almost midnight or I would have moved to another hotel based on the findings of the room, a summary of which follows:
* The bathroom floor, sink area and tub were spotted and dirty with multiple types of hair in and on them – the sink area was covered with whiskers! I would not put anything down on the vanity until I had spread towels down on them. I would not use the shower due to its visible filth.
* The carpets were stained and dirty and smelled of mold.
* The mattresses were dirty and the boxsprings were stained. The bed covers had cigarette burns in them although this was a non-smoking room.
* The vent covers were covered with dust and grime. I had no choice but to turn on the AC and was overwhelmed by the dust and mold that came out of it. Both my son and I were forced to use our inhalers due to our reaction to the poor air quality.
* The refrigerator in the room was also dirty.
* The general area hallways were not much better with marks on the wallos and stained carpet.
When I brought this to the attention of the day clerk the next morning and told her that I wanted to check out, she did not even reply. She printed up the invoice and pushed it toward me, not even apologizing for the mess and inconvenience of my having to move myself and my two children to another hotel 20 miles away.
The condition of the hotel was bad enough, but the way the clerk responded to my complaints was horrible. At minimum she should have apologized or had the owner contact me about a refund. She showed not an ounce of concern.
If the health department ever visited this facility, there is no doubt that they would close it down...again.