Ikea Complaint - Customer service and Security
CANTON , MICHIGAN -- am writing to you to share my experience at Canton Michigan store on May 1st 2010 about 8 pm.
After purchasing kitchen cabinets worth more than $7,000 at your store, when we went back to the store to return few things we encountered horrible customer service.
We were very frustrated, and my husband in despair said "this is bs" as we were living the desk, after which we were thrown out of the store, and "Jim the security" called cops on us. Even before my husband said that word I realized that customer service representative called security, as he came and was hanging around the area. "Jim" had no uniform or name tag. While they were throwing us out, I asked "Jim" if I could finish my shopping, he didn't let me and repeatedly said: " get out NOW". I told him that I need to take my kid from daycare, he said: get your kid and get out. I was followed by "Kristen" to daycare. She was reporting on my whereabouts over phone or something similar to that, like I am the biggest criminal and came to rob Ikea.
I had to ask "Jim" repeatedly what was his name, and at first he declined, but in front of the police he finally revealed it.
"Jim" also tried to throw my 76 year mother-in-law as well but she refused to leave, as she had nothing to do with situation. He threatened to call cops on her as well. She was very upset.
This is the first time in my life that I had to deal with a police. If CIA, FBI and Interpole look at my profile they wouldn't find anything, not even parking ticket, nothing, and this is very embarrasssing situation for me. I live in America for 10 years now, and never had to experienced such shame, and bad treatment.
In front of Ikea we encountered policeman, who after hearing what we had to say, suggested that we need to complain to someone on corporate level. I was humiliated as people / customers were staring at us wondering why are we dealing with a police.
After what I experienced, I am very scared to go back to the store, as we are missing parts for our kitchen.