Target Complaint - Recall Return Policy
TALLAHASSEE, FLORIDA -- My Sister in law purchaed a crib for my new grandson in January 2009 he was born in August When the first recall on cribs came about my daughter contacted the manufacture of the crib and it was not recalled but they sent out a new dropside for her. On Friday we saw tha the crib now is recalled. We looked up target where it was purchased from and their policy states if you have a recall item no problem just bring to store and get full refund. We called local store ( hour away from us) verified this is correct and went that way on sat. However the manager in charge had to get an auth for the return and they tell us that its not showing on their recall list, the manager deals with this about an hour and we decide to purchase a new crib and wait till Monday to see if we can get an auth. We returned again today and have the same problem about an hour later the manager finally got the item to scan a price in for refund, however the Auth people still are not showing the item on their list, not sure what list they are looking at we pulled all the recall info agencys and they all have it listed. Target should change their policy and state if you have a recall TOUGH! The Target managers on duty were great very helpful, They deswerve a raise. Target Customer Relations Stink!! No help at all.!