Radio Shack Informative - For all customers (and employees)
I have worked for RadioShack for 2 years now. I have worked my way from employee to Management, and have dealt with all kinds of crazy things throughout that time. These are a few things for everyone:
-Our Return Policy is extremely lenient, but this is a BUSINESS that we run. For all returns, we do need to ask your personal information, that is for the fraud department. This protects you, as well as it protects the business in case stealing starts happening from the inside. Checks do take 15 days to process through OUR system, and we cannot bypass this, we will loose our jobs. I know most of you reading this are completely honest people, but there are people who aren't. My store has been a victim of fraud that has happened this way before, and when it does happen, it is taken out of management's personal paycheck. Our return policy is 30 days to get your cash/credit back. Beyond that, if it is in perfect resellable condition, we can give you a gift card. There is no other place that can do this, and yes, we do believe in customer service. If your item is broken because YOU broke it, again, it is taken out of management's personal paycheck. The back of your receipt says it needs to be in "new, resellable condition". Putting a fuss so your item is refunded may make the difference of a manager being able to pay rent or put food on their child's dinner table because YOU broke it. If it doesn't work due to actual defect, we are always more than willing to refund or replace, you don't have to worry at all.
-Treating employees or managers with disrespect does not get you anywhere. Just because we may not have a store the physical size of Best Buy does not mean we do not know how to run a business. So many times I see parents come in with their young children and start SCREAMING at one of my employees because of this or that. Do you really want to teach your children that having a temper tantrum loud enough will get you somewhere in life? Stay calm, keep yourself in check, and generally we can work with you on whatever you need or want.
-Service plans truly are worth it on a lot of things. True, not everything. But cell phones, digital cameras, home phones, anything more than $100 bucks it should be something to seriously consider. This is not just so "we make money". It's to protect against what YOU do to it. Your kid takes the item out in the rain. Someone spills something. You blow a speaker. You yank on a cord wrong and it comes loose. There is a bad storm and something got fried. Don't get mad at us because we offered it to you. Every electronics store offers these, and it's for a reason. Electronics are made of such fine components any part could overheat for this reason or that. The biggest thing you should consider buying service plans on are anything that could need a battery replacement. So many times I have customers come in so mad because they have to spend $80 on 4 new batteries for their 4 handset phone, when 2 years ago someone offered them a $10 replacement where they could have gotten them for free. RadioShack is the only place I've heard of that gives you the free batteries included. Take advantage!
-Females in your RadioShack generally know more than the males. Don't just pass us by. We had to work harder to get to where we're at, because there are more sexist people than not out there. I've been a manager for 2 years now at my store, and many times even in a full suit I will greet a person at the door, and they will walk right past me to my newest male associate to ask for advice on some electronic component. Guess who the male employee comes to if he doesn't yet know the answer? Me, and generally yes, we do know the answer. Keep this in mind.
-If you ever do have an issue, especially related to customer service in a store, talk to the manager! If they're not there, call the next day and get ahold of them! That's what we're here for. If we don't know that one of our employees disrespected you in some way, or you feel didn't treat you fairly, talk to us! We can fix most issues for your ourselves.
-If someone comes in screaming, irate, how you handle it can really change a lot of things. If you have questions on how to handle a customer like this, please don't hesitate to talk to your manager. Our goal is to keep customers and make them happy, not fight and snap back at them. Do not take it personally, most angry customers had something else frustrating happen that perhaps one little thing tipped them over the top. They are just there to vent, you can generally have them leave with a smile.
-To FEMALE employees:
Yes, there are a lot of sexist people in the world. Males and Females alike. Just remember, you worked your way up just like anyone else, and don't let it get to you. Unfortunately being looked past because you are a female is part of the job. If you take your time and really show them you know what you are doing (and yes, this is a lot of extra work sometimes) they will always come back to you. One of my RadioShack mentors is a woman. She has been at her store for 15 years now. It took her a long time to Win over her customers, but now she has built such a strong customer base that people come in from an hour away just to see her, and she is always busy with customers. She generally pulls in literally her entire stores sales plus some on her own. Learn your job. Yes, you need to learn it better than anyone else because you WILL be tested. Take pride, it will pay off.
The entire point of this is basically if you are an employee, see where the customers are coming from. If you are a customer, treat us with respect, do not try to "get away" with things (because most businesses that I've ever dealt with are much more strict on whatever policies- check up on this if you don't believe me) we are here to run a business. In return, we will always bend over backward for you.
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